Guidelines for Design and Construction of Health Care Facilities 2010

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Guidelines for Design and Construction of Health Care Facilities 2010 Info

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The 2010 Guidelines provides minimum program, space, and design needs for all clinical and support areas of hospitals, nursing facilities, freestanding psychiatric facilities, outpatient and rehabilitation facilities, and long-term care facilities. The document also includes minimum engineering design criteria for plumbing, medical gas, electrical, and HVAC systems. The Guidelines are currently referenced by more than 42 state departments of licensure or health. The 2010 Guidelines includes new material on acoustics, patient handling and movement, patient safety, bariatric patient care, cancer treatment, and emergency services..


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Planning, Program Development And Evaluation

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Planning, Program Development And Evaluation Info

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Planning, program development, and evaluation are emerging as routine functions of health care and social agencies. The concepts and approaches presented in this book provide an efficient approach to planning, program development, and evaluation for all health and human service populations..


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Hospital Billing

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Hospital Billing La revue

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Hospital Billing, Second Edition provides current content with a practical approach. The content addresses the real world of the hospital billing department, integrating the computer skills and procedures needed for daily work. The material also addresses.


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Compliance 101, Third Edition

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Compliance 101, Third Edition Info

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Authors Debbie Troklus and Greg Warner have updated Compliance 101 to reflect recent developments in compliance regulations, including HIPAA, HITECH, and the Federal Sentencing Guidelines. Compliance 101, Third Edition provides a comprehensive review of the fundamentals in health care compliance. This practical book is based on the popular HCCA education program known by the same name. You will learn about the seven essential elements of an effective compliance program and how to implement them. The text includes:

- Step-by-step instructions on setting up and maintaining a compliance program
- A chapter dedicated to HIPAA and HITECH regulations
- A glossary with compliance terms and definitions
- Sample compliance forms and policies.

This book is ideal for compliance professionals new to the field, compliance committee members, compliance liaisons, board members, and others who need a foundation in compliance principles..


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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way La revue

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The proven model for driving positive organizational change

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was a time when this revered organization ranked among the lowest in the country in this area. Within 10 years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

How did Cleveland Clinic turn itself around so effectively and so quickly?

More important, how can you do the same with your organization?

In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience. This strategic guide covers:

• How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it
• Critical lessons learned regarding organization, recruitment, training, and measuring service excellence
• Ways in which the Clinic aligned its entire workforce around its Patients First strategy
• How leaders improved the critical element of physician communication

Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers - who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.

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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications

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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications La revue

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This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings.

The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.

"Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started."

- Donald M. Berwick, M.D.
President and CEO, Institute for Healthcare Improvement
Associate Professor of Pediatrics, Harvard Medical School.


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Electronic Health Records: Understanding and Using Computerized Medical Records

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Electronic Health Records: Understanding and Using Computerized Medical Records Description

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The Student CD can be networked, used for distance learning, or purchased individually or as a val pak with the book. The Medcin Student Edition Software may be value packed with Richard Gartee's Electronic Health Records - ISBN: 0131564862 for .00 more than the price of the text or as a stand alone Student CDROM - ISBN:0131789376 available from Prentice Hall. The software is multi-user allowing students to work simultaneously and keep work separate. Exercise print outs generated from Medcin automatically include the student's login name or ID. Medcin is the licensed core technology in many prominent EHR Systems. 10 out of 15 EHR systems for medical offices use Medcin nomenclature as the technology underlying commercial EHR systems. Students therefore are more likely to apply skills acquired in this course to an EHR application in their office. * All work is printed and no exercises require saving.* All exercises are designed to be completed during a normal class time.* Printers use a standard Windows system.* For distance learning, the software allows the student to Print to HTML which will output the exercise document into a file that can be emailed..


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